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Q.
How many cards will I need?
A.
Each vendor offers a different discount. You
can refer to our complete
list of vendors to see each vendor and discount
(whether per person or up to a certain number
of people per card). Below is a list of average
number of cards needed for each category of
discounts:
Accommodations
- 1 Reservation per card. Must be booked directly
through the hotel or rental company. You MUST
mention the Myrtle Beach VIP Card at the time
of booking. Your card must be presented at check-in
to grantee the discounted rate. See each accommodation
for discount details.
Nightclubs - Per Person/Per Card. May
exclude Special Events. (ie. special performances).
Discounts may be restricted due to age. See
Nightlife Category for individual details.
Restaurants - Average of 10% off entire
food bill. Excludes alcohol. (Each vendor's
discount varies).
Attractions - Varies from Per Person/Per
Card to Entire Group.
Golf - Per Person/Per Card.
Shopping - 1 Card per Checkout.
Transportation - 1 Reservation per card.
Please
Note: All discounts are generally Per Person/Per
Card unless otherwise noted. To see our Complete
List of Vendors please CLICK
HERE.
Q. If I order more than
one card, do you need the names of each person?
A.
No. Names are not printed on each Myrtle Beach
VIP Card. However, each card is numbered so
we can associate an order with a card purchaser.
Q.
Ordering online "freaks me out". Is
your site secure?
A.
Our wording may seem strange, but customers
have asked this exact question. Our site is
100% secure using a 128-bit SSL Certificate,
to offer secure communications by encrypting
all data to and from the site. Our company's
registration documents and site's registered
domain name has been verified by our secure
certificate host. If you have ANY question about
the security of our site, please check the bottom
of the site to view our security seal and note
the security lock on the bottom right of your
browser's task bar. The lock will appear on
the order information and credit card pages.
Q. How will the charge appear
on my credit card statement?
A.
Our parent company is Discover Myrtle Beach.
VIP
Discount Cards will
be reflected on your credit card statement along
with the total
cost of your order.
Q.
How long is my Myrtle Beach VIP Card valid?
A.
Our current Myrtle Beach VIP Card is good until
December 31, 2010, which is specified
on the front and back of the card.
Q.
I would like my cards mailed to my home. How long
will it take?
A.
Normally,
all orders are mailed out within 24-48 hours,
excluding Sundays and holidays. Please allow
7 days from shipping date to receive your order.
Please note: Canadian or International order
may take longer. Please make sure to include
all proper address information (i.e. Province
in the CITY field).
Q.
Can I mail or fax in my order?
A.
Yes.
To place an order my mail, fill out our
order form as instructed. On the bottom
of the form, after HOTEL DELIVERY OPTION,
make sure the "I Prefer to Order Offline"
section is checked. You will be directed
to a printable order form page with mailing
instructions. Payment by mail orders are
accepted by MasterCard, Visa, Discover,
American Express, Debit Cards, Check, or
Money Order. Please do not send cash.
Payments
made by check will increase the shipping
time by an additional three (3) days.
Faxed
orders can follow the same instructions
above and fax the printable order form to
us at: 843-235-9207. Sorry, check and money
orders are not acceptable by fax. Please
make sure you include your credit card information
on your order form.
Q. If I'm arriving too soon to
receive my Myrtle Beach VIP Card (s) by mail, can
they be delivered to my Hotel or Rental Company?
A.
Currently,
the Hotel Delivery option has been suspended.
We do have them available at several locations
around the Grand Strand area. Please email us
at: locations@myrtlebeachvipcard.com
for a list of locations to purchase your card.
Q.
What if I am not checking in at a Hotel/Rental
Company and I already have my key to a rental
unit or condo. Can I still have the VIP Cards
delivered?
A.
Currently,
the Hotel Delivery option has been suspended.
Q. How does the
hotel know about my delivery?
A.
Currently,
the Hotel Delivery option has been suspended.
Q.
How will I know if you received my order?
A.
Once
you click the final submit button, you will
be directed to a confirmation page with your
order number and card information. You should
also receive a confirmation email within minutes
of your order. This email contains a link to
check the status of your order. If you do not
receive an confirmation page or email your order
may not have been completed. If it has not been
completed, your credit card has not been charged.
Please try to place your order again or contact
us directly to place your order.
Q.
I'm a local resident. Can I purchase a card too?
A.
Of course! As a local, you can actually benefit
the most out of the Myrtle Beach VIP Card. As
a resident you will have more opportunities to
use your VIP Card throughout the year. If you'd
like to place an order, fill out our order form
and place an arrival date of seven (7) days from
the date you are ordering. Our system will reject
orders that are arriving less than seven (7) days
in advance. This is normally used to make sure
that we have enough time to mail the card to customers
outside of the Myrtle Beach area. As a resident,
the date will not apply to you since all orders
are shipped within 24-48 hours.
Q.
Why do you need my email address and issue me
a password?
A.
Email addresses are needed to send confirmations
to the cardholder at the time of purchase. It
is also used for all correspondences with cardholders
on problems with orders, hotel deliveries, updates,
etc. Your email address is also used when you
purchase new cards annually.
Your password allows you to quickly re-enter
your information for easy order purposes.
Q.
I think I ordered twice by mistake. What do I
do?
A.
If you plan to order the Myrtle Beach VIP Card,
do not double-click the final SUBMIT button
as this may cause your credit card to be charged
twice. It may take several moments to process
your order depending on your connection speed
or website traffic. If you believe you have
been charged twice, please contact us immediately
by emailing us at: customerservice@myrtlebeachvipcard.com.
We will make every attempt to cancel the second
order before your credit card is charged. If
a second charge is registered, we will be able
to credit your account for the duplicate order
in full.
Q.
What happens if I lose my VIP Card?
A.
Unfortunately, if you lose your card, you'll have
to order another. Your Myrtle Beach VIP Card is
considered the same as cash. If you lose it, someone
else can find it and use it. It is very valuable
and will bring you a huge return on your membership.
We urge to you to put your Myrtle Beach VIP and
Brochure with any travel documents that you will
be bring with you to our area for safe keeping.
Your Myrtle Beach VIP Card is transferable, BUT
MAY NOT BE RESOLD.
Q.
Do I have to present my Myrtle Beach VIP Card each
time I use in order to receive the discount?
A.
Yes. You must present the Myrtle Beach VIP Discount
Card each time you go to a participating vendor
in order to get their listed discount. Each vendor's
discount varies, so be sure to check our website
for updated information to see if their discount
will be applied to only the cardholder or the
entire group. Please note: Some locations
will discount an entire food bill (not including
alcohol, tax and tip) and some are giving a free
appetizer for the purchase of two entrees (per
person per card), so it is important to select
the proper amount of cards to insure the best
discount for you and your party.
Q.
How many times may I use my Myrtle Beach VIP Card
at locations that accept it?
A.
You may use your Myrtle Beach VIP Discount Card
as many times as you like, at any of our participating
vendors, until it's expiration date.
Q.
Can I use my VIP Card and combine it with other discounts?
A.
No. The Myrtle Beach VIP Card can not be combined
with any other discounts, coupons, specials, or
promotions.
Q.
Do I need to show the brochure in order to receive
a discount?
A.
No. The brochure is for your convenience. Only
a valid Myrtle Beach VIP Discount Card is needed
to receive your VIP Card discounts. It is a good
idea to carry your brochure with you to note all
of the great money saving locations.
Q.
What happens if I lose by brochure?
A.
In most cases we can not send additional brochures
since it is pre-packaged with the Myrtle Beach
VIP Card. You can print a complete list from our
website by clicking COMPLETE LIST in our main
navigation bar to the left of the screen.
Q.
What happens if a merchant does not want to honor
the Myrtle Beach VIP Card?
A.
If a participating vendor does not want to accept
your valid Myrtle Beach VIP Discount Card, ask
to speak with the manager. It may be possible
that a new employee may not be fully trained in
the establishment's participation. All participating
vendors have signed, legal contracts with us.
If for any reason you have a problem, after speaking
with a manager at a location, please contact us
immediately and we will assist you. Our phone
number is provided on the back of your Myrtle
Beach VIP Card.
The
Myrtle Beach VIP Card Company cannot assume any
responsibility or liability for any claims, loss
or delay, disappointment, distress or frustration,
whether physical or mental, resulting from any
act or omission.
Q.
What is the Myrtle Beach VIP Card refund policy?
A.
Our
refund policy is strictly limited, subject only
to the following terms and conditions:
-
A
refund might* be obtained if your trip is
cancelled, and we are notified prior to the
planned arrival date shown in our company's
database. All cards AND brochures must be
returned (attached AND unused) and postmarked
prior to the scheduled arrival date in our
database. Note: All refunds are subject to
approval.
-
"No
refunds will be provided for lost, stolen,
misplaced, or unused cards.
-
A
refund may be obtained in the event you encounter
demonstrable multiple problems** with the
use of your Myrtle Beach V.I.P. Card, at OUR
participating establishments, provided you
make all reasonable attempts to resolve issues
AND contact our company at the time of the
problem. The V.I.P. Voicemail System will
register the date and time of your call for
monitoring purposes. However, you must leave
a message and provide the following information:
Vendor Name and Location, Manager Name, and
detailed complaint when calling. The number
to call is: 1-843-235-9847.
* The Myrtle Beach V.I.P. Card and Discover
Myrtle Beach may make such a refund, when,
in our sole and exclusive judgment, such refund
is warranted.
**
The Myrtle Beach V.I.P. Card and Discover
Myrtle Beach assume no responsibility or liability
of any kind, for any claims of loss or delay,
or other conditions, including, but not limited
to, disappointment, distress or frustration,
whether physical or psychological, arising
from your use of the card or from any acts
of omission or commission by vendors or vendors'
employees or agents. In every instance, the
company will be held harmless, and in no event
will the company be liable for damages of
any kind, including incidental or consequential
damages.
Q.
What is the Myrtle Beach VIP Card's privacy policy?
A.
Information
collected by Discover Myrtle Beach for the
Myrtle Beach VIP Card is kept completely confidential
and will not be resold. At the time of ordering,
an opt in message to received certain information
may be checked in order to receive email from
the Myrtle Beach VIP Card regarding special
offers from our vendors. This opt in can be
cancelled at any time.
Q.
Can I renew my
Myrtle Beach VIP Card?
A.
You do not need to renew your card. Once your card
has expired you will need to place a new order for
your card(s). You can order new cards online through
our quick order process by entering your email and
password or call us at: 843-235-9847.
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